FDIHB Website Privacy Policy

FDIHB Website Privacy Policy

Welcome to the Fort Defiance Indian Hospital Inc. (FDIHB) website, available at fdihb.org. We are committed to protecting the privacy of our visitors. This website privacy policy (”Privacy Policy”) outlines the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to all Sites where it is posted. Other FDIHB online properties may have their own privacy policies that apply to those sites. You should review those privacy policies in connection with your use of those sites.

“Protected health information” as defined under the Health Insurance Portability & Accountability Act and related regulations (collectively referred to as “HIPAA”), including information you provide to an FDIHB facility or to our affiliated entities, while being treated as a patient or within a patient portal, is separate and subject to our Notice of Privacy Practices.

Your Consent

By using our website, you consent to the collection, use and sharing of information as described in this Privacy Policy. By providing us with an email address, you agree that we may use your email address to communicate with you about our services and select messages from our partners or affiliates. (NOTE: Opt-out options are discussed in the sections entitled “Cookies, Tracking and Internet-based Advertising”.)

What information we collect

Information you give us: We respect the right to privacy of all visitors to the FDIHB Sites. We receive and store some information that you enter on our Sites or that you provide to us through the Sites in any other way. Such as your name, email address, and phone number, when you fill out a form, subscribe to a newsletter, or participate in a survey. We use this information to communicate with you, provide you with the requested service or information, and improve our services. If you apply for a job opportunity with FDIHB, we also may collect your resume (which may include information such as your work experience and education history).

Information we collect automatically: We collect information about you automatically as you navigate through or use our Sites. Information collected automatically may include usage details, IP addresses, session replay and recording technology (recording your movements, clicks, etc. on our Sites), and information collected through cookies, web beacons, pixels tags, and other tracking technologies. As you navigate through and interact with our Sites, we may use automatic data collection technologies (such as session replay and tracking technologies referred to above) to collect certain information about your equipment, browsing actions, and patterns, specifically:

• Usage Details. Details of your visits to our Sites, such as traffic data, location, logs, referring/exit pages, date and time of your visit to or use of our Sites, error information, clickstream data, and other communication data and the resources that you access and use on or in the Sites.
• Device Information. Information about your computer, mobile device, and Internet connection, specifically your IP address, operating system, browser type, and App version information.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Sites through your computer or mobile device. A cookie is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access or use certain parts of our Sites. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or use our App.
• Pixels and Web Beacons. Pages on our Sites or our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related Sites statistics (for example, recording the popularity of certain Sites content and verifying system and server integrity). For example, we use Hotjar by Countersquare (“Hotjar”) to understand how users interact with our Sites. We use this information to help us improve our user experience.
• Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to collect certain information relating to your use of our Sites. Google Analytics uses cookies, which are text files placed on your computer, to help our Sites analyze how users use the Sites. You can find out more about how Google uses data when you visit our Sites by visiting “How Google uses information from sites or apps that use our services” (located at https://policies.google.com/technologies/partner-sites). We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as https://marketingplatform.google.com/about/.
• Do Not Track Signals. Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals. However, we do not track your online activities on or across third party websites or other online services for any purpose, including advertising, unless you specifically opt-in to a program or campaign that authorizes such tracking.

Data Security

FDIHB is committed to protecting the privacy of the personal information you provide to us via this website so that we can make sure it remains as secure as possible. Accordingly, we use reasonable efforts to prevent unauthorized access. We use a secure firewall and a security infrastructure that protects the integrity and privacy of personal information submitted to us via this website. As an additional security measure, your personal information is also encrypted during transmission using appropriate technology. This is an industry-standard. (Encryption is a common method used to protect the transmission of sensitive data across the Internet.)

Although we work hard to protect your personal information, FDIHB cannot guarantee the security of any information you transmit to us through online applications, and you do so at your own risk. Depending on the nature of the inquiry, your communication could be discarded or archived. If you wish, you can contact us instead by telephone at the numbers provided on our website.

• FDIHB.org will not request Personal Health Information such as DOB, SSN or Chart Number. DO NOT utilize digital submission forms to communicate PHI or send/attach files/documents that contain PHI.
• FDIHB will NEVER send an email requesting you to enter your FDIHB username and password into a website.

Cookies, Tracking and Internet-based Advertising

This website works with third-party products or services (“Service Providers”). These include Google and other Service Providers who help us track and analyze visitor activity on the website, measure the effectiveness of our advertising efforts, and support the optimization of our digital marketing campaigns.

The website uses “cookies,” tracking pixels and related technologies. These can be set by FDIHB or by our Service Providers.

Cookies are small data files that online services can store on and retrieve from a user’s computer or mobile device through the user’s web browser. The information is stored and retrievable either for the duration of a website visit (known as “session cookies”), or until some later point in time set by the website setting the cookie (known as “persistent cookies”).

Examples of information we and our Service Providers collect include how often someone visits this website and what they do while on the website. We and our Service Providers use this information in the aggregate to understand how our visitors as a group use different resources and to help us improve our website. We and our Service Providers also collect information about the activity of individual website users. This information may be used to direct related FIDHB advertisements and/or informational content to website users when they visit other websites. Most internet browsers accept cookies by default, but you can modify your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. There are a variety of tools publicly available to manage cookies and similar technologies that collect information related to your use of the website. Learn more from (i) the FTC or (ii) the Digital Advertising Alliance opt-out page, which allows users to opt out from receiving interest-based advertising.

We are not responsible for the effectiveness or compliance of third party opt-out mechanisms or programs. Please note that if you delete your cookies or upgrade your browser after opting out, you will need to opt-out again. Further, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on this website without enabling cookies in your browser but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on the website.

For example, we use web analytics and tag management services and tools provided by Google to collect certain information relating to your use of this website. For example, this website uses Google Analytics to review the behavior of website visitors as soon as their website visit begins. The data collected during this analysis, which takes place in the background, is sent to Google’s servers. The use of Google Analytics and the treatment of any information collected through the service, such as IP address, date, time, language, screen size and resolution, and mouse movements while on the page, are subject to Google’s applicable privacy policy and terms of use, as noted in the boxes where you are asked to confirm that “I’m not a robot” when submitting a form. You can find out more about how Google uses data when you visit our website by visiting **https://policies.google.com/privacy?hl=en-US**.

Our Service Providers may acquire additional information about your activity on our website, including pages you visit, access times, duration of visit, how you arrived at our website and your IP address. An IP address is a number that identifies a device connected to the Internet. For most devices, the IP address changes on at least a weekly basis. Our Service Providers may also acquire device identifiers and specific information about the browser you use. In some cases, this information may be unique to you.

FDIHB also uses third-party platforms provided by Google, Facebook, Apple, Microsoft, and other providers to manage and deliver digital advertisements about its services on third-party, non-FDIHB websites. In providing this service, these platforms may collect limited data related to your activity on those third-party websites using technology such as cookies to deliver FDIHB advertisements on those websites to users that may find them relevant. For example, cookies on those third-party websites may capture data such as date and time of web browsing, browser type, operating system type, IP address, or alphanumeric identifier.  In order to provide verification to FDIHB that an ad was delivered, these platforms may report certain of this data to FDIHB on an aggregated basis.

How We Use This Information

FDIHB uses the information you provide to fulfill online requests, process credit card information and respond to customer service inquiries, or in other ways as required by law.

We may use your information to:

• Help us improve the services we offer
• Personalize your experience and inform you about the treatments/services in which you have indicated an interest
• Tailor digital advertisements on third-party websites based on your interactions on our website
• Improve our website offerings and send you information and updates
• Respond to your questions and requests and improve customer service
• Administer a promotion, survey or other site feature
• Communicate changes to our Privacy Policy or terms of use

In some cases, third parties contracted by FDIHB may have access to your information to perform a specific task, for example, to send you an e-newsletter.

Visiting FDIHB Online Platforms from Outside The United States

FDIHB is located in the United States. The services described within the Online Platforms are directed only at customers in the United States. If you are visiting the Online Platforms, or any part thereof, from outside of the United States, please be aware that your information may be transferred to, stored, or processed in the United States and maintained on computers or servers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located in the European Economic Area (EEQ), you may have additional rights, including the right to access, correct, erase, restrict processing of, and object to processing and profiling of your information, and to complain to a supervisory authority within your jurisdiction. By using any portion of our Online Platforms, you understand and consent to the transfer of your information to the United States and those third parties with whom we share it as described in this privacy statement.

Third-Party Vendors/ Content Providers

FDIHB shares information with third parties, including as required by law or in order to provide the services requested. FDIHB engages reputable third-party vendors to help us manage this website, provide content and information, and interact better with our patients and visitors.

Online Surveys

Occasionally, we may request feedback on this website to better understand how we can improve what information we present and how we present it. These surveys do not ask questions that could personally identify you. We may ask for contact information to follow-up, but you can decline to provide that information. Information that you provide in a survey may be shared with employees or third parties to aggregate the data.

Email Information

Please do not provide personal information via email to us unless it is through a secure channel (these will be marked, as secure online forms, for example). Remember that email messages, unless encrypted while in transit, can be viewed by other Internet users. If you have personal information to communicate, please use the appropriate secure online form or contact the necessary party using traditional means such as phone or mail.

If you receive an email that looks like it is from FDIHB and asks for your personal information, do not respond. This may be a scam or “Phishing” email intended to steal your information. FDIHB will never request your password, user name, credit card information or other personal information through email.

Links to External Websites

This online Privacy Policy applies only to this website. This website contains links to other websites, within and outside of FDIHB. Please be aware that this Privacy Policy does not apply to those websites. We encourage you to read the privacy policy on any other websites before providing them with personal information.

Certain interactive patient applications may be linked to this website as a convenience for you. If you choose to utilize a specific patient application, please be sure to read the privacy policy associated with that application. The Connect patient portal, which offers patients secure electronic messaging to participating practices, is an example of such a patient application.

Changes to This Policy

NYP has the right to change or update this Website Privacy Policy from time to time without notice, so please review it periodically to keep informed of any changes. If you have questions about this Privacy Policy or concerns about how we collect, use or protect your personal information, please contact us.

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